Consumer engagement: barriers and biases
Consumer engagement: barriers and biases is sponsored by Pinsent Masons. This report is the first in a series of reports exploring consumer engagement with pensions and financial products. The report explores the reasons behind people’s decisions and the lessons behavioural economic theory offers policy-makers, particularly in relation to engagement in pension decisions.
Further reports will explore policies designed to promote engagement internationally and draw out lessons for promoting better engagement in the UK, including the ways in which people engage currently and how behavioural interventions might work alongside other policy levers (defaults, compulsion, consumer protection and safety nets) to help people to achieve better outcomes from pensions.
To download the report please click here.
To view the press release please click here.
To read a write up of the event please click here.
The research as a whole is being sponsored by the Association of British Insurers (ABI), Institute and Faculty of Actuaries (IFoA), LV=, Pinsent Masons, State Street Global Advisors (SSGA), The Pensions Advisory Service (TPAS), The Pensions Regulator (TPR), The People’s Pension, and the Universities Superannuation Scheme (USS).
Keywords: consumer engagement, pinsent masons, barriers, biases